1.- LEGAL NOTICE
Company Name: BITSA SARL (hereafter BITSA)
Commercial Name: BITSA®
Address: 17, Avenue de L´Annonciade, 2 ETG – N.º 21-36, -98000-, Monaco, MC Principaute de Monaco.
Phone: +34 910889412
Through this document, we put at your disposal the Conditions of Access and Use of both our website and our app, with which you can access our platform, the BITSA® Platform.
Keep in mind that mere access gives you the status of user, accepting these Conditions of Access and Use.
We recommend you read the texts cited carefully before performing any type of action.
The purpose of this contract is the provision of the services we offer through the BITSA Platform, which is accessed through the website www.bitsacard.com (hereinafter the website) or the mobile application BITSA (hereinafter the app)
If you access the BITSA Platform and want to hire the services for the first time you must create a user account, we will request you the following:
- Mobile phone.
For security reason, we will send you, via SMS, a code to the telephone number you have indicated, and we will ask you to enter it to complete the creation of your user account.
And finally, to reinforce account security, we will ask you to generate an access code for the application.
Once your account is created, by accessing it you can request any of the services that we will expose below
If you access the BITSA Platform and want to hire the services for the first time you must create a user account indicating your email address and password. Accessing your account you can request any of the services that we will explain below.
If on the contrary, you are already a customer, you will only have to access your user account by identifying yourself with your username (email) and password, where you can see your products and perform operations.
2.1. BITSA® Card.
Through our platform you can, if you wish, request your BITSA card, accessing your user account and starting the application process.
Application and payment:
Step 1: Card activation.
We will request you the following data:
Step 2: Fiscal residence
You must indicate the following data:
Step 3: Shipping Address
Tell us where you want us to send you your BITSA card
Step 4: Payment details
We will indicate in the summary table the total amount you must pay and you must accept the validation boxes if you want to complete the purchase.
Once you have chosen the means of payment and processed this through the different channels that we put at your disposal, we will contact you via email to start the identity verification process as a BITSA® card applicant and future holder.
This verification will be done through the BITSA® application, so if you have started the process through the web (if enabled, currently the web is only informative) we will ask you to download and install it on your mobile.
The BISTA® application is free and available in the App Store and Google Play.
Once downloaded and installed the application, as well as in the case that you have started the process using it, we will ask you to access it and start the verification process through the “verification” section, entering the code that we will have previously provided.
You must send us a picture of your ID, and keep in mind that, we can ask you for a selfie type photo holding your ID in your hand. Both photographs must be taken through the application.
The verification process is carried out as a due diligence measure derived from the regulations in force regarding the Prevention of Money Laundering and Financing of Terrorism, which obliges us to identify all our clients, as well as to keep updated information on them.
Sending of the BITSA Card and virtual BITSA Card.
Successfully completed the verification process, we will send your BITSA Card to the address you have indicated.
Meanwhile, you can request and enjoy your virtual BITSA Card, following the steps indicated above, with the cost of issuance € 0.00.
The BITSA Card will be linked to your customer data, since you may request a maximum of 5 BITSA Cards.
We will communicate the pin of your card through the App.
IMPORTANT NOTICE: as a card applicant, you are responsible for the accuracy of the data you provide and the documents you send us. In case of doubts, we will terminate the verification process without success and we will not send you the requested BITSA® Card, without the right to refund of the price paid, due to the management costs generate.
If you already have a BITSA card, you can associate it with your user account, following the instructions and performing the verification process described.
2.1.bis. Tarjeta BITSA® YOUNG.
If you are a child, aged 14-17, you can request the BITSA® YOUNG card, both physical and virtual, whose issuance and delivery is subject to the authorization of your mother, father or legal guardian.
As explained above, in order to access our services you must create a user account. Once the account is created, by accessing it, you can start the application process for the BITSA® YOUNG card.
We will request the following information:
When you enter your date of birth, a message will appear in which we will indicate that it will be necessary for your parents or, where appropriate, your legal guardian to authorize your account. Therefore, we will ask you to provide us with your email to start the authorization process.
Your mother, father, or legal guardian will receive an email telling you that you need their authorization. If they have a BITSA® account, they will only need to access it and approve your request. If you do not have a BITSA® account, they will only have to follow a few simple steps:
Once the father, mother or guardian has verified their identity, they can accept the request of their child or tutored.
While the authorization process is taking place, you can continue with the application process.
You must indicate your address:
And choose a payment method, as well as the shipping speed, in case of request for physical card.
Once you have chosen the method of payment and processed this through the different channels that we put at your disposal, you must verify your identity according to the process described in Section 2.1.
Sending of the BITSA® YOUNG Card
Successfully completed the verification process and authorized the request by your mother, father or legal guardian, we will send the BITSA® Card to the address you have indicated.
We will communicate the pin of your card through the App.
2.2. BITSA® Card Top-up
We put at your disposal different methods to top-up your BITSA® card. So you can choose among:
2.2.1. Visa® or MasterCard® debit/credit card.
You can top-up your BITSA Card through a debit or credit card. We will ask you to indicate the amount you wish to top up and the following data:
Click on “Pay” to finalize the transaction .
The acquirer of the requested amount is the issuer of the card and provider of the payment services, which will top up the indicated card with an amount of electronic money equal to that charged through your debit/credit card.
2.2.2. Blockchain Tokens
You can top-up your BITSA card by selling your Blockchain Tokens. The sale amount will be applied to your BITSA card.
It is important that you keep in mind that this service that we have enabled on our platform is offered by the BITNOVO® Platform, under the commercial agreements we have signed and is governed by its General Conditions that you have available, both on its website www.bitnovo.com as in its Bitnovo Application, and which you can also check here .
By using this service, we understand that you have read these conditions and expressly accept them.
2.2.3. Bank transfer.
You can also top-up your BITSA card by making a bank transfer from your account to the account owned by the card issuer.
In the section Top-Up 🡪 Transfer, are available the data that you must indicate to perform the top up correctly.
It is very important to enter as a concept the registration number of your BITSA card and your ID so that the amount transferred can be applied to your card.
Within 24-48 the issuer of your card will recharge your BITSA card with an amount of electronic money equal to the amount transferred.
2.2.4. BITSA redeemable vouchers.
You can top-up your BITSA Card through BITSA redeemable vouchers that you can purchase at any authorized store or BITSA ATMs.
Once purchased, redeem it through our platform by entering the digits that form the code or by scanning the barcode. The amount will be applied to your card.
The vouchers have a validity period of three months from their acquisition and, with the exception of possible error in the voucher that prevents their redemption, no returns will be accepted.
2.3 Money transfer.
2.3.1. From BITSA to BITSA.
You can transfer balance from one BITSA Card to another BITSA Card, for this you must access the Send section and then:
🡪 Card , we will ask you to indicate the ID number of the BITSA Card to which you wish to send money and the amount. Optionally you can indicate the concept.
Or you can send money from your BITSA card to contacts in your phonebook who own a BITSA card. In this case you must access:
🡪 Contacts and select who you want to send balance.
We will show you a summary table of the operation that you must confirm to finalize the transaction. Remember that once the operation is confirmed it is irreversible.
2.3.2. Making SEPA transfers.
You can order transfers within the Euro Single Payment Area or SEPA, through your user account. To do this you will only have to select the option Send 🡪 IBAN and indicate the amount, concept and IBAN number of the beneficiary.
In this case, you must enter the keys to access your user account, and where appropriate, the second authentication factor if you have one.
2.4 Withdraw. Pin Cash
You can make cash withdrawals at any ATM network using your BITSA card.
You can also make cash withdrawals using our Pin Cash voucher that you can redeem at any Bitsa point. Just indicate what amount you wish to withdraw and we will generate a Pin Cash voucher for that amount that will be automatically deducted from the balance of your BITSA Card.
Your Pin Cash voucher will expire three months after its creation. You can cancel it whenever you want, as long as you are within that period. The balance of the cancelled coupon will be returned instantly to your BITSA card.
2.5. Check your card balance and movements.
Through our platform, you can check the movements made with your card, as well as the available balance. You will be able to visualize the last movements accessing “last movements”.
You can also check your movements referring to specific dates by filtering the search and indicating the specific period you wish to consult.
2.6. PIN Request.
If you need to remember your card PIN, you can view it by accessing "see pin" and click on "recover pin".
You can temporarily block your card and prevent its use by agreeing to disable.
We recommend this option in case of loss or theft, without prejudice to the corresponding reliable communication that you must make in case of any of these events through the channels we have made available to you.
3. ACCESS AND USE OF THE BITSA PLATFORM
3.1. Requirements to access services.
To access the BITSA platform, you do not need to satisfy any additional requirements, however, in order for us to be able to provide the services, you must be over 18 years of age and a European resident, register and verify your identity in the manner described above.
In order to access the BITSA platform, you do not need to fulfil any additional requirements, however, in order for us to provide you with the services, you must be over 18 years of age and a European resident, register and verify your identity in the manner described above. And if you are a child, aged 14 -7, in addition, you must be authorized by your mother, father or legal guardian responsible for fulfilling all obligations arising from the provision of services.
When you ask us to provide you with any of the services that we put at your disposal through the BITSA platform, you are obliged to:
We reserve the right to deny you or withdraw access to services at any time without notice if you fail to comply with these obligations.
By accessing the BITSA platform, you commit yourself to have adequate behaviour, in compliance with the current legal system, morality, public order and these conditions. And in particular, you commit yourself to:
And you will refrain from:
You will be responsible for the damages that you may cause us or that you may cause to third parties as a result of the non-observance of these behavioural obligations.
Therefore, in case of breach of these obligations, we reserve the right to deny you access or not to provide the services, at any time and without prior notice.
We promise to keep secret regarding your personal data, treating them with absolute confidentiality, guaranteeing their protection by adopting all the necessary measures that prevent their alteration, loss, treatment or unauthorized access, in accordance with current legal obligations.
To navigate the platform it is not necessary that you provide us with your personal data, however, in order to provide you with the requested services, you will need to provide us with certain data through our forms.
We cannot control nor are we responsible for the use that may be made by third parties of the data that you may publish on our platform and that may be accessed by other users.
3.5. Availability of services. Guarantees and Responsibilities.
3.6. Temporary suspension of service on the BITSA Platform.
We may interrupt services temporarily to perform those maintenance tasks that are necessary for the proper functioning of the BITSA Platform.
Likewise, we may suspend the provision of services temporarily if:
We will keep this situation up to a maximum of 30 days from the beginning of the suspension, after which it will become final if you have not proceeded to regularize the situation.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
We own the rights of industrial property and intellectual property in and on the name of BITSA, the BITSA logo, the Services and the BITSA website, as well as the BITSA application, so they cannot be subject to exploitation, reproduction, distribution, modification, public communication, transfer or transformation, unless expressly authorized, being strictly prohibited the alteration of the content or structure of the BITSA Platform.
By accepting these Terms and Conditions, we provide you with a non-exclusive and free license to use the BITSA Platform and the Services we provide through it. The copying, reproduction, modification, sale or otherwise the exploitation, distribution or creation of works derived from the web or the application, or from any content, code, data, graphics or materials related to the aforementioned web or application, or included in them, is not allowed.
5. CUSTOMER OR USER SUPPORT. - CUSTOMER CARE.
To resolve any questions or issues that may arise regarding the access and use of the BITSA Platform, we offer you our Customer Care Team, which you can contact:
6. COMPLAINT CHANNEL.
You can communicate to us those illegal or fraudulent behaviours of third parties that you may have known through our Complaint Channel, at the email address firstname.lastname@example.org
We guarantee the confidentiality of all communications that will be governed at all times by the provisions of current legislation on the protection of personal data.
We will carry out all communications, notifications and information that we must send you, whenever the applicable regulations allow it, by email to the address you have indicated in the registration form or to which you have notified us later, so we recommend that you regularly check your email.
Likewise, we will assume validly concluded the communications that you send to the email address : email@example.com .
The notifications will be considered completed and effectively delivered on the third business day counted from the day following the date on which the shipment is recorded correctly, to the indicated addresses.
However, when the postal communication is obligatory, we will send you the corresponding communication or notification, by certified mail with acknowledgement of receipt, to the address that you have indicated in the registration form or to the one that you have notified us later.
Similarly, you can send your communications, by postal mail, to the following address:
17, Avenue de L´Annonciade, 2 ETG – N.º 21-36,
MC Principaute de Monaco.
It is your responsibility to keep the contact information updated, so you must notify us as soon as possible of any changes that may occur .
8. PRICE OF SERVICES AND PAYMENT METHODS
For the issuance of the BITSA card, and the provision of payment services linked to the issuance of electronic money stored in it, the issuing entity, and where appropriate, we, will be entitled to charge the commissions whose concept and settlement parameters are detailed below.
The amount of the applicable commissions can be consulted on the website that will offer updated information.
We will charge you the commission for the issuance of the BITSA Card (and if applicable, the shipping costs) immediately upon validation.
You can make the payment using any of the payment methods enabled.
If you make the payment by debit and/or credit card, keep in mind that at no time we will have knowledge of information related to your card that is digitized directly on the payment gateway of the entity and that none of our computer files will contain or keep data on the keys used by the means of payment. Therefore, we can never be held liable for any fraudulent and improper use of the means of payment you have used to pay for our services..
If you opt for payment through Blockchain Tokens you must remember that this service is offered by the BITNOVO® entity, in accordance with the provisions of Section 2.2.
If the method chosen is the transfer we will indicate via email the steps to follow, account number and concept among other details.
Once you have requested the card and paid the commission for issuing it, you will receive an email that will contain all the terms of the operation. You will also receive an email confirming the sending of your BITSA card.
Do not forget that, processed the payment, we will proceed to carry out the identity verification process in accordance with the provisions of Section 2.1 of these conditions. And, remember that it is your responsibility, in accordance with what is established in said section, as well as with what is established in Section 3.2 to communicate all the necessary data for the correct provision of the services and, if applicable, billing that must be truthful, current and adjusted to reality, especially regarding the form of payment.
9. MODIFICATION OF THE CONDITIONS.
In case of a modification of the present conditions, either by the introduction of new functionalities in the BITSA Platform, or by requirements of adaptation to legislative changes, we will proceed to its publication in the platform so that you can be aware of any changes that may occur. If you do not agree with the new conditions, you will have a period of 15 days from publication to terminate the contract by notifying us in writing. If after this period you continue using the services provided through the BITSA Platform, we will assume that you accept the update made.
10. ENTRY INTO FORCE
11. EXTINCTION AND RESOLUTION.
This contract will be extinguished:
12. NULLITY OF SOME PROVISION.
The nullity of any or some of the provisions contained in these Conditions of Access and Use will not affect the rest of the contract that will remain valid.
13. CONFLICT RESOLUTION.
With the acceptance of these Conditions of Access and Use you agree that, in the event of any type of controversy regarding the access and use of the BITSA platform, or regarding the interpretation of this contract, you will try to resolve it in a friendly way, communicating this controversy through the different communication channels that we have made available to you (Section 5).
We will answer within a maximum period of 15 business days from the receipt of the communication.
In case we cannot resolve the dispute in a friendly way or the solution proposed is not satisfactory to your interests, you can proceed before the court.
14. ASSIGNMENT AND SUBROGATION.
If we consider it necessary to carry out the purpose of this contract as established in these conditions, we may assign the formalized contracts with our clients, subrogating the assignee part in all the rights and obligations derived from them.
You may not assign, subrogate or assign all or part of the rights or obligations arising from these conditions to a third party.
15. DATA PROTECTION/LINKS
15.1. Data Protection
Our Privacy and Cookies Policy collects the way in which we obtain, treat and protect the personal data that you have provided us or have collected through forms and/or cookies, in accordance with those established in the current legislation on data protection and especially as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and repealing Directive 95/46/EC (General Data Protection Regulation).
For what we inform you, that:
15.2. Links to third party websites
You can find on the web, as in the app, links that can redirect you to third-party websites.
If you decide to interact or contract third-party products or services through these pages, keep in mind that they are totally alien to us and that you will be subject to their respective General Conditions and Privacy Policies, so we recommend that you consult them beforehand .
We will not assume in any case, any type of responsibility for the damages that can be derived from the access, use or impossibility of use, on your part, of the mentioned links to the websites of third parties. Likewise, we will not assume any responsibility for the incorrect use that may be given to the personal data that you provide to said third parties through their websites.
We reserve the right to remove links to any website that we have included in the BITSA Platform .
16. APPLICABLE LAW, COMPETENT JURISDICTION.
These conditions will be interpreted and governed by the legislation of Monaco. Any dispute that may arise regarding the access and use of the website and the BITSA application will be submitted to the Courts of Monaco.